If you are not 100% delighted with your purchase, VMInnovations will gladly accept your return within 30 days if your warranty permits. Please contact our Customer Service team to obtain an RMA (Return Merchandise Authorization) within 30-days of your purchase. To ensure a speedy return, all returned items require an RMA. Items without an RMA may be delayed or returned to the sender.
Note: Return shipping from Canada is not covered and is therefore the responsibility of the customer.
To return merchandise, please use one of the following methods:
Within 30 Days of Purchase
Please contact our Customer Service team to obtain a Pre-Paid Return Label within 30 days of your purchase. No postage is required for your shipment with this label. A return shipping charge will be deducted from your refund on returns of items that are not the result of a VMInnovations.com error.
Upon receiving, your return will be processed within 2-3 business days. You will receive a notification when your return has been processed.
After 30 Days of Purchase
If your purchase date is over 30 days and you are still not satisfied with your purchase, you will need to use your own shipping methods to return the item. VMInnovations does not provide a pre-paid return label for returns over 30 days. We are unable to offer refunds on purchases over 30 days old.
Please mail your return to:
ATTN: Returns (your RMA number)
1000 Commerce Way
Lincoln NE 68521
Please allow approximately 2-3 business days for processing. You will receive a notification when your return has been processed.
For your safety, we will issue a refund to the card that was used to pay for your purchase. Normally it takes about 2-3 business days after we receive the package for your return to be processed. If you paid with store credit, that credit will be put back on your VMInnovations account. There is no restocking fee applied to any returned goods. We will do our best to keep you informed throughout the process via email. If you have any questions please donít hesitate to give us a call at 1-866-639-9320.