Our guarantee to you

Fast & Free Shipping on all orders and no minimums. No matter what you buy we'll ship it for free within the 48 lower United States, so the price you see is exactly what you pay. No hidden fees or shipping charges.

We're Fast

Most items are delivered in under 3 days! We combine the best technology with a great network of warehouses to get your order shipped quickly.

60 Day Guarantee

We will gladly accept your return within 60 days of the original purchase.

5 Star Customer Service

Our helpful customer service team is here for you, and that's why our customers love us. We're sure you will to. Just check out what others have to say!

Great Deals, Every Day

Did we mention the best part? We have a wide variety of products, and we work hard to bring you the best deal possible. That's our guarantee to you!

VMInnovations.com Help Center

Return Policy

If you are not 100% delighted with your purchase, VMInnovations will gladly accept your return within 60 days if your warranty permits. Please contact our Customer Service team to obtain an RMA (Return Merchandise Authorization) within 60-days of your purchase. To insure a speedy return, all returned items require an RMA. Items without an RMA may be delayed or returned to the sender.



Return Process

To return merchandise, please use one of the following methods:

Within 60 Days of Purchase

Please contact our Customer Service team to obtain a Pre-Paid Return Label within 60 days of your purchase. No postage is required for your shipment with this label. A return shipping charge will be deducted from your refund on returns of items that are not the result of a VMInnovations.com error.

Upon receiving, your return will be processed within 2-3 business days. You will receive a notification when your return has been processed.

After 60 Days of Purchase

If your purchase date is over 60 days and you are still not satisfied with your purchase, you will need to use your own shipping methods to return the item. VMInnovations does not provide a pre-paid return label for returns over 60 days. We are unable to offer refunds on purchases over 60 days old.

Please mail your return to:

VM Innovations
ATTN: Returns (your RMA number)
1000 Commerce Way
Lincoln NE 68521

Please allow approximately 2-3 business days for processing. You will receive a notification when your return has been processed.

Refund Process

For your safety, we will issue a refund to the card that was used to pay for your purchase. Normally it takes about 2-3 business days after we receive the package for your return to be processed. If you paid with store credit, that credit will be put back on your VMInnovations account. There is no restocking fee applied to any returned goods. We will do our best to keep you informed throughout the process via email. If you have any questions please donít hesitate to give us a call at 1-866-639-9320.