Frequently Asked Questions

Ordering from

Q: Can I place an order over the phone?
A: Sorry, at this time we do not accept phone orders. If you are having difficulties with our secure on site checkout process, please give us a call at (866) 639-9320 and one of our helpful customer service agents will assist you.
Q: How do I use a coupon or promotional code?
A: To use a coupon code, view your shopping cart, click the "Use a Promo Code" box, enter your code in the Coupon Codes field, and click Apply Coupon. To remove a coupon once it's been applied to your shopping cart, click the "" beside the coupon description.

For our latest promo codes, please see our offical page for VMInnovations coupon codes
Q: What forms of payment do you accept?
A: We gladly accept all major credit and debit cards (Visa, MasterCard, American Express, Discover). We also accept secure payments using both Google Checkout and PayPal.
Q: How do I return an item I've purchased?
A: Please see or Return Policy for details.

Order Shipping

Q: How long will it take to recieve my order?
A: At, we take pride in getting each and every order to our customers as quickly as possible. In order to offer a wide variety of merchandise, we utilize multiple warehouses throughout the United States. Our top sellers are shipped directly to you from our Lincoln, Nebraska warehouse - usually within 1-2 business days. From here, your order will generally take 2-5 days if shipped within the continential United States. Other items usually ship within 2-3 business days, and the shipping time is about the same.
Q: Will I recieve tracking information after my order ships?
A: Yes. Once your order ships, you will recieve an email containing your tracking information. Additionally, if you have a account, you can view your order status at any time (if you checked out with Google Checkout or PayPal, this option is not available).
Q: How do you ship your items?
A: We ship using either FedEx or USPS. Some deliveries may require a signature confirmation before delivery.
Q: Do you ship internationally?
A: Sorry, at this time we do not ship internationally from
Q: Do you ship to Alaska/Hawaii/Puerto Rico?
A: Some items are able to be shipped to Alaska/Hawaii/Puerto Rico. Please note that our Free Shipping offer does not apply to shipping to these locations. To fully process your order, you will need to select the AK/HI/PR shipping opition in your shopping cart.
Q: What exclusions do you have to your Free Shipping offer?
A: Free Shipping is currently unavailable for items shipped to Alaska, Hawaii, or Puerto Rico.