About Us

VMInnovations is a leader in the eCommerce industry with a proven record of growth and success. While only five years old, we have emerged as a legitimate player in the eCommerce world. Our growth has been the product of the hard working, dedicated, and selfless attitudes that each of our company employees demonstrates.
Working for VMInnovations isn’t a “job”, it is a lifestyle. Because of the nature of our industry, we must be focused 24/7, to stay ahead of our competition. With a staff of less than 20 people, we rely on our employees to be proactive in coming up with ways to make their job more efficient, allowing them to continue to take on more projects and responsibility.

About You

Dedicated. Hardworking. Motivated. Responsible. Every person claims to have these traits, however once the interview process is over and you have been selected for the position, we expect those to be more than just words that you used in your interview, they must be your pillars as a person. Basically, if 40 hours per week in your opinion is a lot of work, then you are looking at the wrong place. We believe people who are excited about their position and about their opportunity in a company should have a desire to work more.

About the position

The Customer Service Manager position will be responsible for overseeing the development and growth for all areas of customer service department. The fundamental focus is to maintain customer satisfaction and set guidelines for staff to maintain this satisfaction. Providing continual development and training of staff to allow department to progress forward and a continuous creative thought process to come up ideas and designs to make the department more efficient.

The Customer Service Manager has an influential role in all daily operations of VMInnovations. The best candidate would understand this role can save or cost VMInnovations thousands each month and provide continual staff and process improvement to benefit the future of VMInnovations.

Requirements

•Must be a self motivated and dynamic individual with excellent presentation and facilitation skills
•Extremely detail oriented
•Ability to effectively supervise others
•Technical competence (understand software)
•Ability to recognize and analyze trends and understand how to react to those
•High level of initiative and work well in a team environment
•Excellent written and oral communication skills
•Handles stressful situations and deadline pressures well
•Plans and carries out responsibilities with minimal direction
•4 year degree preferred
•Minimum 2 years of Customer Service experience plus minimum of 1 year of managerial experience preferred

Responsibilities Include, but are not limited to:
•Lead and manage a team of customer service agents
•Act as a role model for agents in providing an outstanding customer service environment
•Provide support for agents on escalated calls when needed
•Monitors calls and provides on-going feedback and provides additional training to staff, as needed.
•Administer performance feedback and periodic reviews
•Reviews daily and weekly performance reports to determine strengths, identify opportunities, etc. and make recommendations
•Establish processes and procedures to handle customers efficiently, update or revise as necessary
•Complete administrative tasks associated with managing the team
•Managing, supervising, and coordinating the activities of your department
•Ensure effective and efficient utilization of resources
•Heighten the emphasis on a positive motivational and teamwork environment in order to maintain high morale

Salary: Base Salary of $38,000 with possible incentives building up to $54,000. Additional bonuses to base salary are based on customer feedback ratings.
Apply Online Now

VMInnovations is a leader in the eCommerce industry with a proven record of growth and success. While only five years old, we have emerged as a legitimate player in the eCommerce world. Our growth has been the product of the hard working, dedicated, and selfless attitudes that each of our company employees demonstrates.
Working for VMInnovations isn’t a “job”, it is a lifestyle. Because of the nature of our industry, we must be focused 24/7, to stay ahead of our competition. With a staff of less than 20 people, we rely on our employees to be proactive in coming up with ways to make their job more efficient, allowing them to continue to take on more projects and responsibility.

Qualifications Dedicated. Hardworking. Motivated. Responsible. Every person claims to have these traits, however once the interview process is over and you have been selected for the position, we expect those to be more than just words that you used in your interview, they must be your pillars as a person. We believe people who are excited about their position and about their opportunity in a company should have a desire to work hard.

Requirements:
* Must be a self motivated and dynamic individual with excellent presentation and facilitation skills
* Extremely detail oriented
* Technical competence (understand software)
* Ability to recognize and analyze trends and understand how to react to those
* High level of initiative and work well in a team environment
* Excellent written and oral communication skills
* Handles stressful situations and deadline pressures well
* Plans and carries out responsibilities with minimal direction
* 4 year degree preferred

Salary: $2,500/ month salary for 45 hours a week
Apply Online Now